Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

We offer a 30-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. The product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition we cannot provide a refund. Unfortunately we cannot process exchanges.

Refunds can only be issued to the method that was used to pay for the order.

All you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. We do not cover or refund shipping costs.

Once inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Reason for return:

Batch code (on the safety label or behind the handle):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 30 Day Money Back Guarantee.

Sure. Just email us at hello@mermadehair.com. Processing takes 1 to 2 business days, so make sure to get in touch ASAP if you want to cancel.

We accept Clearpay, GPay, Paypal, Visa, MasterCard and American Express.

Our UK website currently ships to UK/Ireland and UAE with a UK power plug.

UK/Ireland:
Free Standard Shipping on orders over £50.00
Royal Mail Priority Next Day Shipping - £7.95
Royal Mail 3 Day Standard Shipping - £4.95

UAE:
Free Standard Shipping 3-17 days on orders over £50.00
For orders under £50 Standard 3-7 Day Shipping £20.00

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

For Australia/Asia and NZ orders visit mermadehair.com.au
For USA and Canada orders go to mermadehair.com
For EU orders go to mermadehair.eu 

UK/Ireland:
Free Standard Shipping on orders over £50.00
Royal Mail Priority Next Day Shipping - £7.95
Royal Mail 3 Day Standard Shipping - £4.95

UAE:
Free Standard Shipping 3-17 days on orders over £50.00
For orders under £50 Standard 3-7 Day Shipping £20.00

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

For Australia/Asia and NZ orders visit mermadehair.com.au
For USA and Canada orders go to mermadehair.com
For EU orders go to mermadehair.eu 

Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

Your package will be left in a safe place or returned to your local post office. 

We offer a 30-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. The product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition we cannot provide a refund. Unfortunately we cannot process exchanges.

Refunds can only be issued to the method that was used to pay for the order.

All you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. We do not cover or refund shipping costs.

Once inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Reason for return:

Batch code (on the safety label or behind the handle):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 30 Day Money Back Guarantee.

Please allows 3-10 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.

Of course every Mermade product is created to the highest standards and rigorously checked before it is sent to you. But if, for any reason you feel your Mermade product is not performing as it should be please email hello@mermadehair.com with evidence of the fault. A replacement or refund will be organised immediately. All Mermade Products now come with a 2 Year Warranty. To initiate a warranty replacement/refund, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label or behind the handle):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

If you are unhappy with your product or find a fault, we are happy to exchange your product for the same item, or an item of equal price, within 30 days of purchase date.

If your item is out of stock or on pre-order at the time of processing your exchange, you will be put on pre-order and your item will dispatch on the pre-order date.
We cannot apply discounts from your previous order to your exchanged item.

Please note exchanges can only be applied when bought from our online store.

Exchanges can only be approved for items that are returned in the same condition and in the same packaging. Once inspected, an exchange will be initiated within 7 working days.

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their exchange policy.

It is very important to always use a heat protectant on your hair prior to styling. On freshly died hair, heat can change or alter the tone of the colour. It is very important to test heat on a small section of your hair before uring Mermade on your entire head. 

Mermade Hair tools are suitable for hair of any thickness, however, they will not work on very curly hair. We suggest blow-drying your hair or brushing it straight before clamping. We have tutorials for short and long hair on our social media and throughout our website. Hair should be at ear length to use our 32mm and 25mm waver.

A UK power plug. For USA or Australian power plugs please shop at our other stores.

Mermade Hair is the original game-changing hair waver. Our original extra-large triple barrel hair waver is the largest in the world! Made with ionic ceramic barrels it means your hair is positively charged with minimal damage. Mermade Hair is the brand trusted by celebrities, stylists, salons and influencers across the globe. We lead the pack. We change the game. We create the trends.

Always use a Heat Protectant spray before styling. However, our products are made so that they are do protect your hair as much as possible. The crystal powder tourmaline ceramic glaze barrels produces up to 6x more negative ions than just plain old ceramic barrels. This infuses moisture, decreases breakage and stops hair from getting frizzy!

This can be because you are turning your waver heat up too high. When you use a higher heat (e.g. 210 °C) on the hair to wave or curl it, the cuticle can slam shut and flatten so much that it won’t hold a bend. A super-flat cuticle works well when you want shiny, sleek strands, but not so much when you want texture. Using a lower temperature (e.g. 180°C) will create a longer-lasting bend. In saying that, if your wave or curl drops out within a minute or two of waving/curling your hair, you probably need to dial up the heat.

The size has less to do with your hair length, and more to do with what vibe you're going for. The 32mm waver creates a very large luxe wave, whereas the 25mm waver creates a much smaller wave and is a much lighter tool. Both create a crimp-free look due to the unique design of our triple barrel waver compared to others on the market.

We are located in Perth, Australia with distribution facilities in London, New York and Sydney.

At Mermade Hair we are committed to doing our part to help the environment. Not only are our tools 100% recyclable via an e-waste recycling facility, but our mailer bags and box can be recycled too. Please make sure you do not throw them out in your normal bin, but they can go in your recycling bin. You can also find an e-waste recycling facility to take any electrical tools here: https://recyclingnearyou.com.au/about/

A promotional code cannot be used in conjunction with any other offer. You can only use one discount code at a time. Each discount code has a one use per customer check, unless otherwise stated.