UK:
FREE SHIPPING ON ORDERS OVER £50
Standard Shipping 3-7 days - £5.95

Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

Christmas Returns
For a limited time, Mermade Hair is offering 60-day returns for Christmas and Holiday purchases. The 60-day return period begins from the date the order was delivered. Exclusions for Hair Gem Stampers, Hair Towels, Heatless Curls Kits or haircare products are still applicable. 

Mermade Hair does not accept returns or refunds for used or opened Hair Gem Stampers, Hair Towels, Heatless Curls Kits or Mermade Haircare products, however if the product is faulty, does not work or does not appear as it should, then a refund or replacement will occur only if the product was purchased from our website.

For hot tools and accessories, we offer a 30-day money-back guarantee for products purchased from our website only. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. The product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition we cannot provide a refund. Unfortunately we cannot process exchanges.

Refunds can only be issued to the method that was used to pay for the order.

All you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. We do not cover or refund shipping costs.

Once inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Reason for return:

Batch code (on the safety label or behind the handle):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 30 Day Money Back Guarantee.

Sure. Just email us at hello@mermadehair.com. Processing takes 1 to 2 business days, so make sure to get in touch ASAP if you want to cancel.

Our UK website currently ships to UK, Jersey, Guernsey and Isle of Man with a UK power plug. 

UK:
FREE SHIPPING ON ORDERS OVER £50
Standard Shipping 3-7 days - £5.95

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

For Australia and NZ orders visit mermadehair.com.au
For USA orders go to mermadehair.com
For EU orders go to mermadehair.eu 

We accept Clearpay, GPay, Paypal, Visa, Mastercard and American Express.

On this website you will be charged in GBP.

Our UK website currently ships to UK, Jersey, Guernsey and Isle of Man with a UK power plug. 

For Australia and NZ orders visit mermadehair.com.au
For USA orders go to mermadehair.com
For EU orders go to mermadehair.eu 

UK orders ship from our distribution centre in Northampton.

We have warehouses across the globe in Sydney AU, Auckland NZ, New Jersey USA, Northampton UK, and Venlo Netherlands.

Our UK website currently ships to UK, Jersey, Guernsey and Isle of Man with a UK power plug. 

UK:
FREE SHIPPING ON ORDERS OVER £50
Standard Shipping 3-7 days - £5.95

UK:
FREE SHIPPING ON ORDERS OVER £50
Standard Shipping 3-7 days - £5.95

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

For Australia/Asia and NZ orders visit mermadehair.com.au
For USA and Canada orders go to mermadehair.com
For EU orders go to mermadehair.eu 

Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

Your package will be left in a safe place or returned to your local post office.

If you purchase multiple items and one of them is on preorder, all items will only ship when that preorder item is due to dispatch. If you wish to split your shipment please email us at hello@mermadehair.com and we will sort this out for you.

Mermade Hair does not accept returns or refunds for used or opened Hair Gem Stampers, Hair Towels, Heatless Curls Kits or Mermade Haircare products, however if the product is faulty, does not work or does not appear as it should, then a refund or replacement will occur only if the product was purchased from our website.

For hot tools and accessories, we offer a 30-day money-back guarantee for products purchased from our website only. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. The product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition we cannot provide a refund. Unfortunately we cannot process exchanges.

Refunds can only be issued to the method that was used to pay for the order.

All you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. We do not cover or refund shipping costs.

Once inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Reason for return:

Batch code (on the safety label or behind the handle):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 30 Day Money Back Guarantee.

Please allows 3-10 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.

Of course every Mermade product is created to the highest standards, global certifications and rigorously checked before it is sent to you through our QC team. But if, for any reason you feel your Mermade product is not performing as it should be please email hello@mermadehair.com with evidence of the fault. A replacement or refund will be organised immediately. All electrical Mermade products come with a 2 Year Warranty. To initiate a warranty replacement/refund, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label or behind the handle):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

Register your warranty here.

Sure! If you find the same MERMADE product for sale at one of our stockists for less than we retail it on our website on that same day - we will price match it. It applies where our competitor’s price (including GST and delivery charges), is lower than our price.

Unfortunately, we cannot offer exchanges.

Mermade Hair will not credit any shipping, customs costs or import taxes; this must be pursued and paid for by the customer.

As Mermade Hair is not liable for the loss of the item being returned, we recommend sending your parcel with tracking.

To initiate an exchange, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

It is very important to always use a heat protectant on your hair prior to styling. On freshly died hair, heat can change or alter the tone of the colour. It is very important to test heat on a small section of your hair before using Mermade on your entire head. We also suggest using the lowest heat setting to start.  

Mermade Hair tools are suitable for hair of any thickness, however, they will not work on very curly hair. We suggest blow-drying your hair or brushing it straight before clamping. We have tutorials for short and long hair on our social media and throughout our website. Hair should be at ear length to use our 32mm and 25mm waver.

A UK power plug. For USA or Australian power plugs please shop at our other stores.

Mermade Hair is the original game-changing hair waver. Our original extra-large triple barrel hair waver is the largest in the world! Made with ionic ceramic barrels it means your hair is positively charged with minimal damage. Mermade Hair is the brand trusted by celebrities, stylists, salons and influencers across the globe. We lead the pack. We change the game. We create the trends.

Always use a Heat Protectant spray before styling. However, our products are made so that they are do protect your hair as much as possible. Mermade uses the highest quality ceramic to avoid unecessary damage to locks. Don't be fooled by knockoffs. Mermade is the trusted brand used by celebrities, stylists & world leading hairdressers.

This can be because you are turning your waver heat up too high. When you use a higher heat (e.g. 210 °C) on the hair to wave or curl it, the cuticle can slam shut and flatten so much that it won’t hold a bend. A super-flat cuticle works well when you want shiny, sleek strands, but not so much when you want texture. Using a lower temperature (e.g. 180°C) will create a longer-lasting bend. In saying that, if your wave or curl drops out within a minute or two of waving/curling your hair, you probably need to dial up the heat.

The size has less to do with your hair length, and more to do with what vibe you're going for. The 32mm waver creates a very large luxe wave, whereas the 25mm waver creates a much smaller wave and is a much lighter tool. Both create a crimp-free look due to the unique design of our triple barrel waver compared to others on the market.

All Mermade Haircare should be used within 12-months of purchase.

Mermade Hair does not accept returns or refunds for used or opened Mermade Haircare products, however if the product is faulty, does not work or does not appear as it should, then a refund or replacement will occur only if the product was purchased from our website.

It really depends on how much you use, how long your hair is and how often you wash your hair.

No, our Haircare range smells super yummy! Head to our product pages for fragrance notes.

We recommend you consult with your doctor or physician if you are pregnant or breastfeeding.

No. Only ever use pet approved products on your pets.

Just select the type of card design you want and the denomination. The gift card will be sent to you directly. Gift cards cannot be used in conjunction with a discount code. Gift cards cannot be used to buy other gift cards.

Head to our stockist page to see where you can find MERMADE in-store.

Don't be fooled by knockoffs. MERMADE is the original trusted brand used by celebrities, stylists and world leading hairdressers. Our product has the correct global certifications, QC procedures and high-grade materials. Unless it has a MERMADE logo on it, please do not trust any tool that looks similar.

At Mermade Hair we are committed to doing our part to help the environment. Not only are our tools 100% recyclable via an e-waste recycling facility, but our mailer bags and box can be recycled too. Please make sure you do not throw them out in your normal bin, but they can go in your recycling bin. You can also find an e-waste recycling facility to take any electrical tools here: https://recyclingnearyou.com.au/about/

Mermade Hair from the outset has been focused on delivering quality products at an affordable price, however as a result of inflation globally, there has been upward pressure on costs to certain SKUs due to raw material prices, transportation and labour costs. We therefore have had no choice but to slightly lift pricing on our hot tools as of 1st October 2022. We can confirm all our hot tools are the best quality on the market, while still at a competitive price point.